Frequently Asked Questions

Our AI assistant helps explain complex civic concepts, answer questions, and provide personalized learning hints. All AI interactions are anonymized and you can disable this feature anytime in your settings.

Text-to-speech allows you to listen to content while learning. Adjust voice speed and choose from different voices in Platform Settings. This is great for multitasking or accessibility needs.

Yes, Principle supports content translation to multiple languages. Enable auto-translate in Platform Settings or translate specific passages as needed. You can set your preferred content language in your profile.

Spaced repetition uses research-backed timing to show you previously answered questions at optimal intervals. This helps reinforce learning and improve long-term retention of important concepts.

Leaderboards show your quiz performance compared to other learners in your pod or globally. You can toggle leaderboard visibility in Platform Settings to focus on personal progress instead.

Download the Principle app and create an account. You'll start with a quick assessment to understand your current civic knowledge, then we'll recommend topics that match your interests.

Yes, Principle offers free access to core content. Premium features are available for users who want deeper analysis and additional learning resources.

Principle is available on iOS, Android, and web browsers. Your progress syncs across all devices, so you can continue learning wherever you are.

Yes, you can download topics and questions for offline access. This feature is available for premium users and allows you to learn anywhere, anytime.

We update our content daily with new topics based on breaking news and current events. Our team fact-checks all information and ensures accuracy before publishing.

Our adaptive difficulty system adjusts based on your performance. As you answer questions correctly, the difficulty increases to keep you challenged. You can also manually set your preferred difficulty level in Platform Settings.

Learning streaks track consecutive days you engage with Principle. They're a fun way to maintain consistent learning habits. Your streak resets after a day of inactivity, but you can customize reminder settings to stay on track.

Visit "My Collections" to create custom quiz sets. You can add questions, organize them by topic, and share them with friends or learning pods. Collections help you personalize your learning experience.

Learning pods are groups where you can collaborate with friends and classmates. Share progress, compete on quizzes, and discuss topics together. Pods help make learning more social and interactive.

Learning pace controls how quickly new content is introduced. "Self-paced" lets you progress at your own speed, while "guided" follows a structured curriculum. Change this in Platform Settings > Learning Preferences.

Go to Platform Settings > Appearance and select "Dark" theme. Choose "System" to automatically match your device's theme settings.

Yes, if you prefer a simpler interface or have motion sensitivity, toggle "Animations" off in Platform Settings > Accessibility. This will disable transitions and visual effects.

Set daily or weekly study goals in Platform Settings > Goals. Principle will send reminders to help you stay on track with your learning objectives.

Manage notifications in Platform Settings > Notifications. Control reminders for streaks, achievements, pod activity, and content updates independently.

Enabling "Reduced Motion" minimizes animations and transitions throughout the app. This is helpful for users sensitive to motion or with vestibular disorders.

Yes, toggle "High Contrast" in Platform Settings > Accessibility for better visibility. This increases text and element contrast for easier reading.

We encrypt all data in transit using TLS 1.3 and at rest using AES-256 encryption. Our infrastructure is SOC 2 Type II certified and fully compliant with GDPR and CCPA. We never sell your personal data. Read our full privacy policy for detailed security measures. Remember: You play a crucial role in protecting your privacy by never sharing Social Security numbers, passport numbers, addresses, or phone numbers in your profile.

Yes, go to Profile Settings > Privacy & Security to delete your account. This removes all personal data within 30 days. Your learning history in public pods will be anonymized.

Use the "Export Data" feature in Profile Settings > Privacy & Security to download your learning history, progress, and achievements in a standard format.

No, we never sell your personal data. We're FERPA and COPPA compliant. Educational records are isolated with enhanced protections. See our privacy policy for complete details.

Toggle AI features on/off in Platform Settings > AI & Learning. You can disable AI assistance, content generation, and recommendations. All decisions are respected immediately.

Your account and data remain on our servers. Deleting the app just removes it from your device. Your progress will be restored when you log back in.

Go to Profile Settings > Edit Profile to change your username. Usernames must be 3-20 characters with letters, numbers, and underscores only. Check availability before saving your changes.

Yes, control who sees your profile in Profile Settings > Edit Profile under "Profile Visibility." Choose between Public, Friends Only, or Private options. Reminder: Your account settings and platform preferences are always private and only visible to you, regardless of profile visibility settings.

In Profile Settings > Edit Profile, click the camera icon on your avatar to upload a photo. We accept JPG, PNG, and WebP formats up to 5MB. Crop and confirm before uploading. Note: Avoid uploading photos containing sensitive documents, IDs, or personal information that could compromise your privacy.

Your bio is a short personal description visible to others based on your profile visibility settings. Use it to share your civic interests or learning goals. Maximum 500 characters. Important: Never include personal information like phone numbers, addresses, email, or any government IDs in your bio or profile fields.

Go to Profile Settings > Privacy & Security to change your password. You'll need to enter your current password first for security verification.

iOS 14+ or Android 10+ for mobile. For web, any modern browser (Chrome, Safari, Firefox, Edge) from the last 2 versions works well.

Check your internet connection and ensure you're logged in. Force refresh by closing and reopening the app. If issues persist, go to Settings > App Cache and clear data.

The app takes about 150-200MB. Offline content downloads vary by amount downloaded, typically 50-500MB. You can manage downloads in Settings > Storage.

In online mode, Principle uses minimal data unless downloading large videos. Estimated usage: 5-10MB per hour of use. Use offline mode to avoid data usage entirely.

Force close the app and reopen it. Clear cache in Settings > Storage. Update to the latest version via your app store. Contact support if crashes persist.

Try closing other apps, clearing cache, or enabling "Reduce Motion" in Accessibility settings. Update to the latest version. Slower networks may affect responsiveness.