The Government Accountability Office recommended shutting down Direct File after evaluating the pilot program.

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The Government Accountability Office deemed the Direct File pilot a success and recommended that the IRS expand the tool to taxpayers in all states. GAO found the program successfully piloted online tax filing with opportunities to expand access. Treasury ignored GAO's recommendation and instead shut down Direct File in November 2025, citing "low participation" despite the program exceeding its initial 100,000-filer target and earning 94% user satisfaction.

The Government Accountability Office recommended shutting down Direct File after evaluating the pilot program.

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